Refund policy

At sarnian forge, we want you to be fully satisfied with your purchase. If the item you have received is faulty or damaged we offer a straightforward returns process, subject to the following terms:

1. Faulty or Damaged Goods If your item is faulty or damaged, please contact us immediately for a replacement or a full refund. We will cover the return shipping costs for defective items.

2. Refund Process Once we receive the returned item, we will process your refund to the original payment method within 14 days. Please note that shipping fees are non-refundable unless the item is faulty or misdescribed.

3. International Orders For international returns, customers are responsible for any customs duties or taxes. Refunds will be processed in the payment currency at the exchange rate applicable on the refund date.

4. How to Return an Item To initiate a return, please contact us through the relevant page on our website. We will provide you with a return authorization and instructions on how to send your item back to us.

5. 14 day cooldown period In compliance with EU and UK laws all orders have a 14 day cooldown period where upon arrival they can be returned for a refund. Please note that shipping costs of the return are the responsibility of the customer and any damage to the order caused by the customer could incur a reduction of the refunded amount. Please contact our support team via the "contact us" section of the website to initiate an order cancellation.

Thank you for shopping with us!